Shipping & Payment Info

Shipping & Payment Info

Order Processing Time
Once you've placed an order, please allow 3-7 business days for processing and production before shipment.

Shipping Time
Our average shipping time is 2-5 business days. However, certain situations beyond our control (e.g., natural disasters, holidays, weather conditions) may lead to delays. While most packages arrive on time, we cannot guarantee exact delivery dates as they depend on the shipping carrier.

International and Local Shipping Options
We currently offer [local and/or international shipping options - specify details here]. International shipping may vary based on your location and applicable import taxes and customs fees.

Supported Shipping Zones
We ship to [list the specific countries or regions supported]. If your country is not listed during checkout, please contact our support team.

Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. We also offer free shipping on orders over [specify amount, if applicable].

Policy Around Returns, Exchanges, Damages, and Lost Packages

• Returns: We accept returns within [number of days] from the delivery date. Items must be unused and in original packaging. Contact support@petquardgps.com to initiate a return.
• Exchanges: Exchanges are available if the item is defective or damaged upon arrival. Please contact us within [number of days] to arrange for an exchange.
• Lost Packages: If your package is lost during transit, please contact our support team. We will investigate with the carrier and arrange for a replacement if confirmed lost.

Order Cancellations
You may cancel your order without penalty within 24 hours of placing it. To cancel, please email us with the subject line "CANCEL." If the order has already been shipped, cancellations may not be possible.

Address Corrections
If you entered an incorrect address, please reply to your order confirmation email with the correct details or contact us via email within 24 hours. We will do our best to update the shipping information.

Damaged Items
Each item is shipped with extra padding. However, in rare cases, items may arrive damaged due to handling during transit. If this occurs, please contact us with:

• Your order number
• A photo of the damaged item
  We will gladly replace the item at no additional cost.

Payment Options
We accept [list payment methods such as credit/debit cards, PayPal, etc.] for your convenience.

Payment Requirements and Instructions
All payments must be completed at checkout before orders are processed. For security, we do not store any payment information on our servers.

Additional Questions
If you have any questions not covered here, please reach out to our support team at support@petquardgps.com. We aim to respond within 24 hours.