Return Policy

Return and Refund Policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

Eligibility for Returns

To be eligible for a return, your item must be in its original condition—unworn, unused, with tags, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.

To start a return, please contact us at support@petquardgps.com. Returns should not be sent without prior authorization, as items sent back without a return request will not be accepted.

Damages and Issues

Please inspect your item upon arrival and contact us immediately if it’s defective, damaged, or if you received the wrong item. We’ll work with you to resolve the issue as quickly as possible.

Exceptions and Non-Returnable Items

Certain items are non-returnable, including:

• Custom products or personalized items
• Personal care items (e.g., pet grooming products)
• Hazardous materials or flammable liquids

Note: Sale items and gift cards are also non-returnable.

If you have any questions about a specific item, please get in touch with us.

Exchanges

If you need a different item, the fastest way is to initiate a return for your current item and then make a new purchase once your return is accepted.

European Union 14-Day Cooling-Off Period

If your item was shipped to the European Union, you may cancel or return your order within 14 days for any reason, provided it is in its original condition with tags and packaging intact. Proof of purchase is required.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@petquardgps.com.